Terms & Conditions

Detailed description of goods and/or services SUPPLEMENT FACTORY is an online supplement brand that sells quality supplements from the factory directly to the public. Delivery policy Subject to availability and receipt of payment, requests will be processed within 24hrs. SUPPLEMENT FACTORY delivers nationwide. Charges Delivery for orders over R1250 are free anywhere within South Africa. You may choose either a courier service which is usually quicker or the post office which will be sent to the nearest post office for you collection. The courier cannot send to PO. Box adresses and wil take 48hrs to deliver to major centers and a further 48hrs to outlying areas, depending on location. All deliveries for all orders anywhere in South Africa using the Post Office option are R 40 and may take around 3-5 working days depending on location. These orders will be delivered to the nearest Post Office for your collection. For Courier selected orders under R1000 a flat rate of R60-00 is levied for orders to major centres and R80-00 to outlying areas. Export restriction The offering on this website is available to South African clients. Return and Refunds policy The provision of goods and services by SUPPLEMENT FACTORY is subject to availability. In cases of unavailability, SUPPLEMENT FACTORY will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Store Manager. Customer privacy policy SUPPLEMENT FACTORY shall take all reasonable steps to protect the personal information of users. Payment options accepted Payment may be made via Visa and MasterCard credit cards or by bank transfer into the SUPPLEMENT FACTORY bank account, the details of which will be provided on request Credit card acquiring and security Credit card transactions will be acquired for SUPPLEMENT FACTORY via MyGate. MyGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.mygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by SUPPLEMENT FACTORY separately from card details which are entered by the client on MyGate’s secure site. For more detail on MyGate refer to www.mygate.co.za Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility SUPPLEMENT FACTORY takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods Country of domicile This website is governed by the laws of South Africa and SUPPLEMENT FACTORY chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Variation SUPPLEMENT FACTORY may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by Eleven Creative and Software Studio cc, based in South Africa trading as Eleven Studio and with registration number 2010/176454/23. SUPPLEMENT FACTORY contact details Support : info@supplementfactory.co.za